Information & Technology Services
Technical support is provided throughout Kent ISD's campus, satellite locations, and Region 1 districts including Cedar Springs, Comstock Park, Kent City, and Sparta. We also provide technology consultation and services to constituent districts upon request. Other specific areas we provide assistance for include:
- Audio Visual Services through the REMC 8 and Kent ISD
- DE Streaming, Learn 360, Movie Licensing USA
- Destiny Library Management System Consortium
- E-Rate Assistance
Information Gathering to Obtain Results (I.G.O.R) was developed by Kent ISD to provide a comprehensive data warehouse solution to several ISDs across Michigan. Data warehousing is a valualble, proven approach to providing educators at all levels of an organizaiton with the information they need to make high impact decisions.
The Informations Systems team provides support for many applications, including PowerSchool, MicroSoft SQL server, Tienet and several custom applications. Our successes are hosting PowerSchool services for 5 LEA districts and List Serves. The Information Systems team hosts quarterly user group meetings and workshops for our group members. We also faciliatate the information exchange between the ISD and sending school districts.
Information Gathering Assistant (InGA) is a tool designed to assist districts in collecting their common assessment data and has direct connection to IGOR. Districts can create assessments and assign each item (constructed response or multiple choice) to an individual content or learning standard. Classroom common assessment data can be entered through a spreadsheet lik interface or through a web-based scanning option utilizing a Scantron scanner and forms. After the district assessment window is closed, the data is loaded into IGOR. Custom reports are built at the classroom, school and/or disrict level to display achievement information.
The IT Department uses an online help system to log, prioritize and assign help requests for technical support. Our technicians strive to provide excellent service to you, our customers. To request technical assistance, the following options are available:
- Send an email to firstname.lastname@example.org - be sure to include all important details, your location and phone number
- Call the Help Desk at 616-301-8848
An email confirmation is sent within an hour that provides the technician's name assigned to your request and the estimated completion time.The Help Desk is available Mon-Fri from 7:00-4:30. After hour requests are processed the next business day